What does WordPress maintenance include?
WordPress maintenance includes a series of ongoing activities necessary to ensure that your WordPress website operates at its best. This encompasses everything from fixing issues on the site, correcting errors, performing regular updates, optimizing performance, vigilant security monitoring, to implementing data backup procedures. Effective WordPress maintenance requires time and expertise, which is why considering professional WordPress maintenance services is valuable.
What is the importance of WordPress maintenance?
WordPress maintenance carries crucial importance as it involves continuous upkeep, monitoring, improvement, and management of your WordPress website. This not only ensures an excellent user experience but also safeguards your platform against potential security risks and software errors. It’s worth noting that companies in the United States incur significant financial losses annually due to technical issues on their websites. These issues can include unexpected errors, unplanned downtime, and security vulnerabilities. Additionally, users expect fast and exceptional website performance, and failing to meet these expectations can drive them to seek alternatives.
What is the pricing structure for WordPress maintenance plans?
Our pricing model is designed to provide flexibility, as we understand that each client’s needs and resources may vary. We offer a diverse range of customizable pricing packages tailored to your unique requirements. You have the freedom to choose from a variety of service packages that align with your specific needs. Whether you prefer quarterly or annual payments, the choice is yours. Additionally, if you prefer, you can also request individual tasks on a one-time basis to experience the excellence of SFA Soft for yourself. We hope your positive experience encourages you to engage with us further!
Do you provide WordPress support 24/7?
Yes, we provide WordPress support throughout the week from Saturday to Thursday, starting from 9:00 AM to 9:00 PM, Saudi Arabia local time. You can still submit maintenance requests outside of these hours, and we will process them as soon as our official working hours resume.
What is required to start the maintenance service?
After you choose and purchase your desired maintenance plan, our dedicated project manager will get in touch with you, usually within 24 hours. The manager will request the necessary access to efficiently execute tasks and set up essential maintenance services like security monitoring, performance evaluation, and data backup operations. Your login data will be securely stored, and it won’t be shared with any external parties.
Can I upgrade or downgrade my maintenance plan?
Yes, you can choose to upgrade or downgrade your maintenance plan, and the changes will take effect starting from the next billing period. If you wish to upgrade or downgrade your annual maintenance and support plan during your subscription period, you will be charged for the months used at the rate of the old plan and the remaining months at the rate of the new plan.
What happens if I exceed the specialized development tasks in my plan?
For each task, we will provide an estimate of the number of hours required and wait
Your consent before proceeding. If the expected task calls for more
Hours What is covered by your chosen plan, you have the option to purchase development hours
Additional separately at a price of 150 Saudi riyals per hour. It is important to note
The development hours included in the WordPress maintenance plan are not transferred from…
One month to the next. However, any additional development hours you purchase will carry over
Virtually, allowing you to use it any time you want during the year.
How do you deal with custom developments on my site?
Of course, we offer WordPress theme and plugin customization services, taking advantage of…
Our extensive experience in this field. If customization work exceeds hours
Customized in the maintenance plan, we can process it as an independent project. Our approach
It involves delving into the details of your project and preparing comprehensive technical documentation. after that,
We will give you an accurate estimate of time and cost. Once you agree, we will get started
Implement the project with full dedication
Can I use one plan for multiple sites?
Each plan is designed to maintain a single WordPress site. If there is
Multiple locations, you must obtain a separate plan for each location. This approach guarantees
Assign a dedicated developer and specific services to each individual site
Can you guarantee that my site will achieve high rankings on Google PageSpeed
Or GTmetrix?
Our services aim to boost your site speed and strive for rankings
Positive on Google PageSpeed and GTmetrix. However, we can’t
Providing an absolute guarantee of high ratings, as multiple factors come into play
Others also have these reviews.
Can I terminate my subscription and request a refund?
Of course, you have the option to cancel your subscription plan if your requirements change
your situation. Please note that maintenance services start immediately upon subscription, so no
We offer refunds for these services. In the event of canceling an annual subscription plan, the
Charge only for periods you used at the normal rate. will be done
refund the remaining amount to you.
My site was hacked. Can you fix it?
Yes, we can fix your site and get it back up and running at peak performance. Attacks vary
A breach in its scope and ramifications, so we will first evaluate the extent of the work
Required and an estimate of time and cost is presented for approval.
If my site crashes after updates, is there an additional cost to fix it?
All updates will be implemented on the test site so you can check
And approval before implementing changes to the main site. If a crash occurs
For any features due for updates, we will restore the most recent backup
Your site to ensure its availability and error-free operation. We will then do our best
We will do our best to fix the issue using the development hours available in your plan
For maintenance and support. If the estimated task requires more development hours
From what is available in your plan, you can purchase these additional hours at 150
Saudi Riyal per hour.